Terms and conditions for online and online live workshops
By making a booking with InStitches: at home, you confirm that you have read, understand and accept these terms of service.
Fees for online workshops
The full fee is payable on booking to secure your place on your chosen workshop. You will have access to all the workshop content for one year from the time of booking. Downloadable written content will be yours to keep.
Fees for online live workshops
The full fee is payable on booking to secure your place on your chosen workshop. You will have access to all the workshop content for the duration of the online live workshop. Written content will be yours to keep.
Please note that tools and materials for workshops is not included in the fee, unless otherwise stated. For some workshops, a materials kit can be purchased from our online shop. Details will be on the course landing page.
Refunds
Fourteen-day cooling off period
A fourteen-day cooling off period applies to all bookings made by individuals more than two weeks before the course start date. If you cancel your booking within the fourteen days and have not accessed the paid course content you will be entitled to a full refund of your fee (as per Consumer Protection Regulations). For bookings made via the website, the first day is the day on which the booking form is submitted and your payment is taken.
If you have already accessed some of the course content and change your mind within the fourteen-day period you may be entitled to a proportionate refund, taking into account our admin time and the amount of course content you have used. Your right to cancel during the fourteen-day period will be lost if you access the whole of the workshop content during this time.
For live workshops, if you make a booking on a date less than fourteen days before the start date of the course your right to cancel ceases on day you first access the paid course content.
Other cancellation by student
No refunds of course fees can be made under any other circumstances outside this fourteen-day period or once you have accessed the course content (with exception of the free content).
No reductions or refunds are available for people who wish to start their online live workshop late or leave early.
Transfer of booking
- You can transfer your place on an online live workshop to another person at any point before it starts. Please email us to let us know that person’s details so we can send them the joining instructions.
- You can transfer to a different online or online live workshop taking place within one calendar year, subject to availability. For online live workshops you can transfer up to one calendar month before the start of the workshop for which you originally booked. If the new workshop has a higher price you will need to pay any difference.
- Your fee cannot be transferred or refunded if you need to cancel or transfer, for whatever reason, less than one calendar month before the start of an online live workshop (unless you are in the fourteen-day cooling off period).
Insurance
Workshop fees do not include cancellation insurance. We recommend that you take out insurance in case you need to cancel your workshop due to unforeseen circumstances. Our refund policy applies in all circumstances: refunds will not be given unless InStitches cancels the workshop, or you are within the fourteen-day cooling off period (see above).
Technical requirements
It is your responsibility to provide equipment to enable you take part in your online or live workshop. We recommend the following for optimum enjoyment:
- a computer/laptop, tablet or phone with an up-to-date browser. For optimum experience we recommend watching the videos on a larger screen than a phone so you can see details of what we’re doing.
- an adequate and reliable internet connection sufficient to join this type of session which involves streamed video.
- As there are downloadable pdfs with the workshops, we recommend you have access to a printer, but this is not essential.
- You must satisfy yourself as to the security of files before downloading any content.
- As when using any internet service, we recommend that you protect your computer with up-to-date antivirus software.
InStitches cannot accept any responsibility for technical outages of your internet system or equipment, or any harm or loss resulting from using this website.
Copyright and intellectual property protection
It takes a huge amount of time, energy and effort to produce InStitches: at home online and online live workshops and related content. Please respect the creative thought and time we and our guest tutors have invested and do not share your access to our content with others.
We have made these workshops for you, our students, not anyone else, and the information you have bought is made available for you and you alone.
We understand that it’s great to be creative in the company of others but if you and a friend came to a studio workshop you would both have to pay for a place, so please do the same with these online and online live workshops.
Course content (or anything closely derived from it) should not be shared with others in any form, including (but not limited to) posting on social media, blogs or websites, sharing with or teaching to others in person or online, or publishing in any form. Projects, instructions and patterns provided are for personal use and can be used to make items for gifting but you cannot use them to produce items for commercial sale.
Health and Safety
Students taking part in online and online live workshops must accept responsibility for their own health and safety. InStitches and our tutors accept no responsibility for harm or injury to any student as a consequence of taking one of our workshops and expect students to act responsibly and sensibly at all times.
We may provide general health and safety information, but you must satisfy yourself that the product you are using and the process you are following is safe for your individual circumstances before you proceed. We recommend that you read manufacturer’s information and guidance for the specific products you are using, and if there is any difference between that and information provided by InStitches, always follow the manufacturer’s guidance.
Please note content may not be suitable for children. Please work safely and keep those around you safe too.
Warranty
The information and instruction provided through InStitches: at home workshops is the opinion of the tutors and is not a form of recommendation or guarantee. We believe all content is accurate and safe and it is provided in good faith, but it is your responsibility to satisfy yourself of safety and accuracy before proceeding with any instructions.